We have exciting opportunities for experienced interaction design professionals to join us and work across several organisational areas as Interaction Designers.
Interaction Designers are a key part of our user-centred design (UCD) family of roles, alongside service designers, user researchers, and content designers.
The work we do has a direct impact on millions of patients’ lives, helping them access the essential services they need and supports them to get appropriate care as quickly as possible. We also have a direct impact on health professionals across the NHS by providing them with essential tools and services to reduce the burden and enabling them to spend more time treating people.
Our products and services are used by all communities across England, covering diverse and contrasting needs based on age, cultural and socio-economic background, ability, gender and sexuality. It is important to us that we represent all communities in our working teams, therefore we greatly encourage people with experience of different backgrounds to apply.
We have several Interaction Designer roles across our product areas. The final decision on which area you would be joining will be discussed and agreed later.
Our product areas with interaction designer roles include:
Digital Primary Care – delivering new capabilities to support the digital transformation of primary care and wider community pharmacy, optometry and dentistry.
Cyber Operations - Cyber Operations purpose is to support safe care and build public trust by building NHS England’s cyber resilience and enabling the wider health system to be cyber resilient, supporting Transformation Directorate’s purpose of delivering the best care and outcomes for the NHS.
Digital Citizen – delivering public-facing national digital channels and services including NHS.uk, NHS App, and NHS login.
Digital Urgent and Emergency Care – ensuring best use of digital technology in urgent and emergency care to get patients the right help, in the right place, at the right time.
Our Interaction Designers play a pivotal role within diverse, multi-disciplinary teams. They actively engage with a supportive design community, collaborating across the organisation to ensure that new and existing services are user-centred, delivering exceptional experiences for the entire population. You will also have a direct impact on health professionals across the NHS by providing them with essential tools and services to reduce the burden and enabling them to spend more time treating people. You will have the opportunity to rethink the design and delivery of health and care products at a national scale.
As an Interaction Designer you will be responsible for:
- Working within an agile environment, applying your interaction design knowledge to real-world digital products and services
- Working within multi-disciplinary teams to design and implement new product features
- Developing designs to meet proven user needs and achieve agreed outcomes
- Influencing colleagues and senior stakeholders, with clear rationale for your design decisions
- Incorporating evidence-based research into your work to design user-centred products to achieve agreed outcomes
- Ensuring our products are inclusive, accessible, and equitable and adhere to the relevant standards
- Communicating ideas clearly and simply