Service Desk Analyst (multiple roles available)

Some of the skills and experience we're looking for: 

• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to a non-technical audience.
• Strong problem-solving and analytical skills, with a methodical approach to troubleshooting.
• A customer-centric focus, dedicated to providing exceptional service and exceeding expectations.
• The ability to work independently and as part of a team in a fast-paced environment.
• Excellent organisational skills and the ability to prioritize tasks effectively.
• A willingness to learn and adapt to new technologies and processes.
• (Desirable) Experience working in a service desk or IT support environment and knowledge of IT service management principles (e.g., ITIL) 

• a role as part of a dynamic team using data and digital technology to transform health and care
• a range of opportunities to build your experience in an environment where your
  work has a direct and positive impact
• a real commitment to your personal and professional development with access
  to a broad range of learning opportunities

We are a great place to work. What we do matters.

NHS England leads the NHS in England to deliver high quality care for all. We support NHS organisations to deliver better outcomes for our patients and communities, work to get the best possible value for taxpayers, and drive improvement across the NHS. This includes improving the health of the population and the quality of care, tackling inequalities, and delivering care more efficiently. 
 
Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.

We collaborate to deliver world class tech and intelligence, so come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.

To find out more about the type of work we do, please take a look at our website.

We value the different experiences our people bring to their work. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.  Which means, we encourage applications from people of all backgrounds and abilities.  

Our work matters. You matter.

What we offer you:

• we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
• flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
• 27 days annual leave increasing to 33 days with service
• a generous pension (with our contribution equal to 23.7% of your earnings)
• NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
• employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes

Next steps

Our application process is straightforward, you will need to upload a copy of your CV and provide a supporting statement. Within your supporting statement, we’re looking for you to evidence how you meet the skills and experience outlined in the "About you" section of the advert. 

Interviews will take place from 20th May via MS Teams. Applicants who are shortlisted for interview will be contacted by email.

To view further information please see the attached role profile.

If you require a reasonable adjustment or support with your application, please contact [email protected] 

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent / unspent under the Rehabilitation of Offenders Act 1974. Following an offer of employment, we will carry out a Basic Disclosure and Barring Service (DBS) check as part of the pre-employment check process.