About the role

NHS Digital is the national information and technology provider for the health and care system.  Our growing team of 2,700+ information analysis, technology and project management experts create, deliver and manage the crucial digital systems, services, products and standards upon which health and care professionals depend, working in partnership with both national and local organisations.

Our Senior Product Manager are responsible for leading product direction across multiple products or services, ensuring they meet user needs as well as delivering wider strategic outcomes, priorities and benefits.

What's involved top line:
  • Work in multi-disciplinary agile, user-centred product development or service design teams
  • Own the collaborative, iterative design and improvement of products or services for their delivery team
  • Support delivery teams by helping them to define, prioritise and solve real problems for users and other stakeholders

 We’re growing and are looking for Senior Product Managers to join a number of our directorates:

Product Development designs and delivers new applications to help citizens, patients and clinicians including the NHS website, NHS App, NHS login and Digital Urgent and Emergency Care.

  • Senior PMs for NHS App – Supporting 16 million users accessing healthcare services on their smartphone or tablet. Help us continue to inform people about their health and care, manage their health and access new digital healthcare tools.  
  • Senior PMs for Primary Care Technology – Delivering better and modern GP systems, using shared, open standards, to help unlock the potential of digital technology across the NHS. 

Data Services is the data custodian for the health and care system, has primary responsibility for driving data quality, linking data across the system and providing reliable statistics and insights.

  • Senior PM for Data Access – Responsible for the design, development and delivery of a new solution for applying for Secure Access to Data service within our Value of Data programme.
  • Senior PMs for Data Services Alliance - Owning and delivering the vision and roadmap for one or more key technical products within the Alliance, working within a team of product managers and specialists from across the Alliance.

Platforms provides the core platforms that underpin the products and data services which we deliver within NHSD and are also made accessible to regional and local service developers including demographic registers, identity services (citizen identity and NHS workforce identity) and messaging platforms for prescriptions and referrals.

  • Senior PM for API Management – Lead one or more multi-disciplinary agile delivery teams to deliver high profile NHS facing interoperability products and iterations to existing products to meet user needs.

As a Senior Product Manager you will:

  • Work with your team, delivery partners and stakeholders to understand and clarify user needs in context - championing the commitment to create real value for users
  • Help delivery partners, stakeholders and management to ensure the best strategic decisions are made to achieve successful outcomes
  • Support the investigation of operational issues and redesigning processes where necessary
  • Own the vision for your product or service – developing, communicating and iterating a view of what successful outcomes look like and how they should be measured
  • Use a combination of qualitive / quantitative data and professional expertise to make the best decisions about the direction and relative priority of work
  • Work to continuously iterate near and longer-term plans for your team, ensuring these are open, flexible and adaptive to change
  • Foster collaborative thinking and problem solving, using appropriate techniques and tools to identify and prioritise further issues and opportunities to explore
  • Build partnerships by communicating the team’s efforts, achievements and needs to delivery partners, stakeholders, management and the public

About you

Some of the skills and experience we're looking for our Senior Project Managers to have:

  • Expert level knowledge of agile product management methodologies and experience of using within a digital product or service environment
  • Experience leading teams, defining and aligning product and delivery plans, product visions, roadmaps, business cases etc.
  • Utilising user research, feedback and other data to understand your users.  Defining and communicating outcomes
  • Coaching and mentoring, championing and implementing a culture of continuous improvement
  • Working with diverse multidisciplinary service/product teams, nurturing collaboration across teams
  • Understanding how different stages of the product lifecycle influence and effect a delivery teams focus and decision making
  • Determining, communicating and implementing clear objectives, KPIs and results

Please apply if you are interested in any of the roles below, we will discuss which roles you are interested in further with you at interview stage.

We're recruiting for multiple Product Managers for Leeds, London and Exeter and are running duplicate adverts for the same roles.  You only need to apply to a single advert to be considered for all Product Manager roles at any of these locations.

About us

NHS Digital is a great place to work. What we do matters.
Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.
We collaborate to deliver world class tech and intelligence, come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.
Find out about the amazing work we do by visiting our website: https://digital.nhs.uk/about-nhs-digital/our-work
Find further information on the current work we are undertaking meeting the challenges of the pandemic here: https://digital.nhs.uk/coronavirus

Why you should apply

We value the different experiences our people bring to their work at NHS Digital. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.

Which means, we encourage applications from people of all backgrounds and abilities.  Don't worry if you don’t meet all the criteria we’ve suggested – knowledge and experience you've gained in other ways might make us think about the role differently. Go ahead and apply.

Our work matters. You matter.

What we offer you:

  • Flexible working including part-time hours, job sharing, flexible hours
    and part-remote set ups
  • 27 days annual leave increasing to 33 days with service
  • Ability to buy and sell annual leave  
  • A generous pension (with our contribution equal to 20.6% of your earnings)
  • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
  • Employee benefit schemes including our Season Ticket Loan and Car
    Lease schemes

Your Application

When completing your personal statement (via Apply button), please make sure to include examples of the following:

  • How you’ve ensured the vision and objectives of multiple delivery teams are aligned to deliver continuously improving products or services
  • How you’ve helped teams to employ ways of working that are appropriate to the current product lifecycle phase (e.g. concept / discovery, beta development, live service)
  • How you’ve engaged with diverse or influential communities of stakeholders (including those at executive or commissioning level) to inform the direction of a product or service

Next steps

Remote interviews will take place week commencing 22nd November. Applicants who are shortlisted for interview will be contacted by email.

To view further information please see the attached role profile.

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