About the role

NHS Digital is the national information and technology provider for the health and care system.  Our growing team of 2,700+ information analysis, technology and project management experts create, deliver and manage the crucial digital systems, services, products and standards upon which health and care professionals depend, working in partnership with both national and local organisations.

Our Delivery Managers:

  • are responsible for managing the delivery (including documentation, assurance, and deployment) of digital products, services, platforms or initiatives.
  • ensure our delivery teams are adopting and applying the most appropriate lean and agile techniques.
  • identify and resolve risks, issues, dependencies and other blockers to successful delivery.

We are growing and we are looking for a Delivery Manager to join within the Identity & Access Management (IAM) Platform Directorate. 

The Identity & Access Management (IAM) Platform. We design, build and run platforms to enable carers and clinicians across the health sector to securely and reliably access health data and systems. This is a critical national infrastructure platform running 24x7 and operating within the very highest service levels. It is not just another big flashy website as it includes; technology from two major vendors; three main coding languages; COTS, open source and bespoke code; back-end platforms, front-end UI and user-installed hardware-level code.

  • Delivery Manager for Care Identity Management – We are delivering a new service to replace and evolve a critical part of the current user registration and administration service. This is essential for 20,000+ users to create and maintain information on 1.3M+ personal identities, along with their roles in multiple organisations.  The role comprises ownership of delivery of this critical new component and its integration with the wider IAM platforms, and will require operating within a world of Lean, agile and DevOps delivery that exists within a wider world of ITIL, PRINCE2 and NHS formal governance.

As a Delivery Manager you will: 

  • be responsible for the delivery of key products and services by multi-disciplinary user-centred software and service delivery teams
  • work closely with a Product Manager and Technical Lead, ensuring the vision, objectives and outcomes of the team are clearly defined, well-articulated, and fully understood by all members of your team and those of dependent services
  • lead a highly effective team, supporting them to ensure they are collaborating well and motivated. Encouraging and facilitating continual improvement for the team and its products and people, focussed on what is key for the delivery of digital products and services
  • utilise a range of Lean and agile practices and techniques including Scrum and Kanban whilst also engaging with the more predictive and prescriptive practices used in the wider organisation and NHS
  • use clear, open and transparent frameworks with your delivery team (such as Kanban, Lean or Scrum)
  • contribute to the on-going development of NHS Digital’s Digital Services Delivery Professional Group, and the community of Delivery Management specialists

About you

Some of the skills and experience we're looking for: 

  • experience of applying agile principles effectively to manage the delivery of digital products, platforms or services by a multi-disciplinary, user-centred DevOps team
  • experience coaching and leading high performing teams, identifying the best methods for delivery and encouraging continual improvement for people, processes, and the product
  • experience planning resource, scheduling and sequencing activity to optimise flow and critical paths to safe, secure and reliable delivery
  • experience tracking, managing, removing, minimising or escalating risks, issues and dependencies and understanding how they impact the work of the team
  • experience of planning and transitioning between stages of a product life cycle, with specific focus on long-term sustainability of continual improvement
  • experience evaluating, managing and visualizing outcomes by measuring individual behaviours, team behaviours, engagement, and business value within a delivery team - using techniques such as sprint reviews/demos, team retrospectives and health surveys and dojo activities
What's in it for you 
  • a role as part of a dynamic team using data and digital technology to transform health and care
  • a range of opportunities to build your experience in an environment where your work has a direct and positive impact
  • a real commitment to your personal and professional development with access to a broad range of learning opportunities

About us

NHS Digital is a great place to work. What we do matters.
Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.
We collaborate to deliver world class tech and intelligence, so come and join us. We are committed to sustainability, diversity and inclusion; our people are at the heart of what we do.
Find out about the amazing work we do by visiting our website: https://digital.nhs.uk/about-nhs-digital
Find further information on the current work we are undertaking meeting the challenges of the pandemic here: https://digital.nhs.uk/coronavirus
Why you should apply

We value the different experiences our people bring to their work at NHS Digital. We're working to create an environment where everyone can make a full contribution no matter their background, identity, or circumstances.

Which means, we encourage applications from people of all backgrounds and abilities.  Don't worry if you don’t meet all the criteria we’ve suggested – knowledge and experience you've gained in other ways might make us think about the role differently. Go ahead and apply.

Our work matters. You matter.

What we offer you:

  • we're moving to a hybrid working approach which offers you an informal, flexible way of blending home and office working
  • flexible working opportunities - we value and respect the diversity of our employees, and applications from prospective candidates who require flexible working arrangements are welcomed; these include part-time hours, job sharing, flexible hours and part-remote set ups
  • 27 days annual leave increasing to 33 days with service
  • ability to buy and sell annual leave  
  • a generous pension (with our contribution equal to 20.6% of your earnings)
  • NHS Discounts including shops, restaurants, gym, mobile phones, and insurance
  • employee benefit schemes including our Season Ticket Loan, Car Lease and Bike to Work schemes

Next steps

Remote interviews will take place mid February via Microsoft Teams.  Applicants who are shortlisted for interview will be contacted by email.

To view further information please see the attached role profile.

This post is not exempt from the Rehabilitation of Offenders Act 1974. We only ask applicants to disclose convictions which are not yet spent / unspent under the Rehabilitation of Offenders Act 1974. Following an offer of employment, we will carry out a Basic Disclosure and Barring Service (DBS) check as part of the pre-employment check process.


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